Vault Custody Policy

1. What Is the Vault?

The GamiumExchange Vault is a climate-controlled, secured storage facility operated by or on behalf of GamiumExchange. When you ship a consigned item to the Vault, GamiumExchange takes physical custody and assumes responsibility for its safekeeping until the item is shipped to its buyer or returned to you.

2. Intake & Authentication

Upon arrival at the Vault, each item undergoes:

• Identity check — serial numbers, barcodes, and labels verified against your deposit submission.
• Condition grading — physical inspection against the condition declared at submission. If an item grades lower than declared, it is returned to you at your expense and the listing is not published.
• Photography — high-resolution photos taken for listing purposes.

You will receive an intake confirmation email once processing is complete, typically within 2–3 business days of receipt.

3. Storage Conditions

Items are stored in a facility that maintains stable temperature (60–70 °F) and humidity (40–55 % RH) to prevent damage to cartridges, discs, manuals, and packaging. Access is restricted to authorised Vault staff. 24/7 video surveillance is in place.

4. Liability for Loss or Damage

While in Vault custody, GamiumExchange accepts liability for loss, theft, or damage caused by Vault operations up to $500 per item (or the item's declared value, if lower). This liability commences upon intake confirmation and terminates upon handoff to the outbound carrier.

Items with a declared value exceeding $500 must be flagged at deposit — contact us before shipping. GamiumExchange is not liable for undeclared high-value items beyond the standard cap.

5. Withdrawal & Return Shipping

You may request withdrawal of any unsold item from your Vault dashboard at any time. Conditions:

• Withdrawal requests are processed within 3 business days.
• Outbound shipping and insurance costs are borne by the seller.
• Items are packed with appropriate protective materials before shipment.
• A tracking number is provided once the package is handed to the carrier.

6. Loss, Damage, and Claims

In the event of loss or damage attributable to Vault operations, GamiumExchange will reimburse you up to the liability cap above within 30 days of a verified claim. Claims must be submitted within 14 days of the incident becoming known. GamiumExchange is not responsible for pre-existing damage, normal wear, or loss during inbound shipping before intake.

7. Abandoned Items

Items that have been unsold for more than 12 months and for which the seller has not responded to withdrawal notices within 30 days may be donated or disposed of at GamiumExchange's discretion. We will make at least two outreach attempts by email before taking any such action.

8. No Commingling

Items are individually barcoded and tracked; they are never commingled or substituted with similar items from other sellers.

9. Changes to This Policy

GamiumExchange may update this policy with 14 days' notice. Updates do not affect items already in custody except where required by law.

10. Contact

Vault inquiries: noreply@gamiumexchange.com.